Air Canada has announced that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but were not able to fly are eligible for refunds.
Those who purchased a ticket can obtain a refund from the carrier by submitting a request online or with their travel agent. This is part of the $5.9 billion bailout package between Air Canada and the federal government.
Air Canada has also revised the COVID-19 refund policy and this covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason. Air Canada says the airline will not recall commissions for refunded tickets that travel agency partners process.
For future travel, Air Canada also announced a new policy for all tickets purchased for future travel from April 13, 2021.
For new tickets purchased on or after April 13, 2021, Air Canada says, it will provide customers an option for a refund to the original form of payment in instances where Air Canada cancels their flight or reschedules the departure time by more than three hours, irrespective of the reason. Air Canada customers will also have the option of accepting an ACTV or Aeroplan points with a 65% bonus.
Air Canada says normal fare rules will apply to customers who make voluntary changes. Air Canada has also extended its existing goodwill policy so that customers can make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022.
HOW TO APPLY FOR AIR CANADA REFUND
What: Air Canada is extending a refund option to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased their ticket before April 13, 2021.
Refunds are available to those customers whose flight was cancelled or who voluntarily cancelled their flight for any reason, and who wish to submit a request for a refund to their original form of payment.
The policy also applies to Air Canada Vacations packages.
If you booked on your own:Request a refund onlinebefore June 12, 2021.
If you booked through a travel agency: Contact the agency directly.