City of Ottawa Holiday Season — What’s Open Closed
Ottawa City Hall and all seven client service centres, including the Government Service Centre located at 110 Laurier Avenue West, will be closed on December 25, December 26 and January
The City’s Provincial Offences Court, including the courts located at 100 Constellation Crescent, will be closed on December 25, December 26 and January 1.
Rural client service centres (Metcalfe, West Carleton and North Gower) will operate on a reduced schedule, from 8:30 am to noon from Tuesday, December 18 to Thursday, December 20. They will be closed from Tuesday, December 25 to Thursday, January 3. The centres normally operate three days a week and regular business will resume on Tuesday, January 8.
The City’s 3-1-1 Contact Centre will be open for urgent matters requiring the City’s immediate attention. Call 3-1-1 or 613-580-2400 (TTY: 613-580-2401) to speak to a client service representative.
Parking
Free parking will be available at City Hall, 110 Laurier Avenue West, from Monday, December 24 at 6 pm to Thursday, December 27 at 6 am, and from Monday, December 31 at 6 pm to Wednesday, January 2 at 6 am.
The ByWard Market Garage at 70 Clarence Street and the Dalhousie Garage at 141 Clarence Street will offer free parking from Monday, December 24 at 5 pm to Wednesday, December 26 at 7 am, and from Monday, December 31 at 5 pm to Wednesday, January 2 at 7 am.
All other City of Ottawa parking regulations and restrictions will apply.
Transit service
OC Transpo will operate on a reduced schedule from December 24 through December 28 and from December 31 through January 4. Timetables are available at octranspo.com and octranspo.mobi. Call 613-560-1000 or text 560560 plus your four-digit bus stop number for real-time schedule information.
A family or group can travel all day for the cost of one DayPass with the Family DayPass, which can be purchased for $10.50 from the bus operator when boarding, or from a ticket machine at any O-Train Line 2 station. A family or group can include up to six people, with a maximum of two people aged 13 or older.
OC Transpo and Para Transpo will offer free service after 8 pm on New Year’s Eve.
The Rideau Centre OC Transpo Customer Service Centre will be closed on Christmas Day and New Year’s Day. It will be open on Boxing Day from 8 am to 8 pm. Customer Service Centres at the Lincoln Fields, Place d’Orléans and St-Laurent Stations will be closed on Christmas Day, Boxing Day, and New Year’s Day.
OC Transpo Transit Information (613-741-4390) will be open throughout the holidays to help customers with schedules and trip planning:Christmas Eve, 7 am to 9 pm Christmas Day, 9 am to 5 pm Boxing Day, 7 am to 9 pm New Year’s Eve, 7 am to 9 pm New Year’s Day, 9 am to 5 pm
STO users can plan their trip using Plani-bus
Para Transpo will operate a holiday service on Christmas Day, Boxing Day and New Year’s Day.
Regularly scheduled trips on these days will be automatically cancelled, but customers may book trips for these days by calling 613-244‑7272 on or after:December 18, for Christmas Day bookings December 19, for Boxing Day bookings, December 25, for New Year’s Day bookings
Para Transpo’s taxi coupon booking line (613-842-3670) will be closed on Christmas Day, Boxing Day, and New Year’s Day. The line for reservations and cancellations (613-244-7272) will be open regular hours.
OC Transpo Customer Relations (613-842-3600) will be closed on Christmas Day, Boxing Day, and New Year’s Day.
Green bin, recycling and garbage collection
There will be no curbside or multi-residential green bin, recycling, garbage or bulky item collection on Christmas Day.
Christmas Day’s pickup will take place on Boxing Day and all collection will be delayed by one day for the remainder of the week.
New Year’s Day pick-up will take place on Wednesday, January 2 and all collection will be delayed by one day for the remainder of the week.
The Trail Road waste facility will be closed on Christmas Day and New Year’s Day.
Christmas trees will be picked up on your regular garbage day. Please remove all decorations. Christmas trees in plastic bags will not be collected.
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