Toronto 
Air Canada will soon require all guests to have their temperature read, helping Air Canada detect potential travellers with COVID-19.
Air Canada has announced the launch of Air Canada CleanCare+, a program is designed to reduce the risk of exposure to COVID-19 through such measures as mandatory pre-flight customer temperature checks in addition to required health questionnaires, seat assignment policies to allow for more personal space in Economy Class on all flights until June 30, 2020, and by providing all customers with care kits for hand cleaning and hygiene.
To supplement these individual measures, Air Canada CleanCare+ will also strengthen the airline’s industry-leading cabin grooming standards with the introduction of electrostatic spraying of cabin interiors. Air Canada will additionally expand its existing aircraft grooming procedures, which already incorporate the use of hospital grade disinfectant and specialized techniques to maintain cabin cleanliness across its fleet.
All travellers also required to wear face coverings during their travel, including at check-in, during boarding and as directed while onboard its aircraft.
Air Canada will introduce the following measures by May 15:
- Mandatory pre-flight customer temperature checks, the first in the Americas: The non-invasive procedure will complement the existing government-mandated health questionnaire currently completed by all travellers to determine their fitness to fly. Customers who are deemed unfit to travel will be rebooked at no cost but be required to obtain medical clearance prior to travel.
- More personal space in Economy Class at least until June 30, 2020: Air Canada will automatically block the sale of adjacent seats and cap the total number of seats sold for each flight. As a result, no customer in Economy Class will be required to sit immediately adjacent to another, unless they are required to do so to assist another
- Personal care kits containing disinfectant and safety items: Air Canada will begin distributing care kits containing hand sanitizers and other health items to all travellers
- Electrostatic cabin spraying to reinforce aircraft grooming protocols: Air Canada will begin using state-of-the-art electrostatic sprayers to ensure a deeper clean with hospital grade disinfectant.
