Toronto 
Durham Region has launched an online self-service portal called myDurham311.ca to enable residents to request services or report issues.
Screengrab – myDurham311.ca
The portal will be available 24/7 and allows residents to submit and track requests for a range of Regional services, including waste and recycling, water and sewer, and traffic inquiries.
According to the news release, once a request is submitted, it will be automatically sent to a customer service representative for action. The self-service portal also allows residents to set up alerts to track the status of their request.
Requests that are now live via the portal include:
- Waste Diversion Kit Request
- Waste General Inquiries
- Waste – Request School Programs and Outreach
- Bag Tag Exemption Form Request
- Report Water Issues
- General Traffic Inquiry
- Pedestrian Safety
- Emergency Management Inquiry Submission
- Contact the Office of the CAO
The portal is part of the myDurham 311 initiative aimed at enhancing the customer experience at Durham Region.
Residents can still call 311 during business hours for Regional information within the region’s geographical borders, while those outside can access information by calling the local number, 905-668-7711, or toll-free at 1-800-372-1102.
