Toronto 
Credit: Raysonho
Ahmed Hussen, Minister of Families, Children and Social Development has announced that in-person Service Canada Centres will be shut down.
Hussen said, “During a time when we are asking most Canadians to stay home, we need to make sure our service delivery model follows the best public health advice, while also meeting the needs of Canadians.”
During the closure period, Service Canada employees will be available over the telephone. Citizen Service Officers will be providing personalized service support for EI and pensions applications, in addition to the services provided over the phone by Service Canada call centres.
Ahmed Hussen also said, “We recognize that this might be a challenge for some Canadians who prefer to receive services in person. I want to assure Canadians that we are committed to ensuring they all have access to the supports they need and deserve. Service Canada Community Outreach and Liaison Service staff are contacting communities to offer alternate service delivery methods that will continue to support access to critical programs, services and benefits.”
Services Canada is only accepting SIN applications submitted by mail effective March 20, 2020.
Service Canada Phone Numbers
EI benefits: Toll-Free: 1-800-206-7218/ TTY: 1-800-529-3742
Canada Pension Plan: 1-800-277-9914
Social Insurance Number: 1-866-274-6627 / TTY: 1-800-926-9105
Old Age Security: 1-800-277-9914/TTY: 1-800-277-9914
Canada Child Benefit: 1-800-387-1193.
Passport Call Centre: 1-800-567-6868
The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.
For all other numbers, see here.
