Calgary 
Alberta is implementing new measures to deter aggressive and exploitative conduct within the province’s tow truck industry.
Credit: fr0ggy5/ Unsplash
As of August 8, a $1,000 fine will be issued to tow truck drivers or dispatchers who enter within 200 metres of a collision scene without authorization from emergency personnel.
The province previously lacked specific regulations to prevent unethical practices such as towing without consent or pressuring drivers in distress. The new rules aim to create a uniform standard across Alberta to protect drivers and limit inflated towing charges.
“The last thing someone needs after a collision is to be taken advantage of by aggressive tow truck operators charging excessive fees,” said Devin Dreeshen, Minister of Transportation and Economic Corridors. “These new rules will protect Albertans from unethical behaviour, give drivers more control in a stressful moment, and help reduce insurance costs caused by inflated towing bills.”
Per the news release, the regulations prohibit unsolicited offers of towing services near crash sites, but allow police, emergency services, and drivers themselves to request assistance when needed. Drivers will also be entitled to receive clear information from tow operators before agreeing to any service.
The Alberta Motor Association (AMA) endorsed the move. AMA president and CEO Michelle Chimko said the regulations reinforce ethical standards within an industry that largely operates professionally.
Edmonton Police Service Deputy Chief Nicole Chapdelaine noted the department has previously arrested individuals linked to coercive towing practices. She said the new rules will help preserve the decision-making space needed by those involved in collisions.
Incidents have been reported in which Albertans were charged up to $2,500 for unsolicited towing. Edmonton and Calgary had already introduced local policies to address the issue, but the province-wide regulations now establish a consistent legal framework.
The government stated it will continue working with industry stakeholders to identify additional protections for drivers across Alberta.
