COVID-19: Canada Post Reduces Hours & Changes Delivery Services

imageCanada Post has announced that in order to keep postal workers and the community safe during COVID-19, Canada Post has initiated some changes to its retail hours and delivery operations.

Changes At the Post Office

Hours of Service: In many post offices operated by Canada Post, Canada Post will reduce hours of service. The post office will open one hour late and close one hour early. During the first hour of each day, priority service will be offered to those who are at a higher risk (the elderly or people with compromised immune systems). Franchise operated post offices will follow the measures put in place by franchise operators.

Due to any reason, if a post office is closed, Canada Post will direct customers to the nearest operating post office.

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Social & Physical Distancing: Customers are to space themselves 2 metres (6 feet) apart.

Transactions: Canada Post will accept cash, but will encourage customers to pay by using the “tap” function on their debit or credit cards where possible.

Parcel pick-up: Parcels left at the post-office for pickup will not be returned-to-sender until further notice. Canada Post have suspended their normal 15-day hold period.

Changes to Canada Post Delivery

Parcel Delivery: To eliminate customer interactions at the door, Canada Post have implemented a Knock, Drop and Go approach. Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. Canada Post says this change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to post offices for pick-up.

Items that require Proof of Age, ID or Customs payments will be sent directly from Canada Post depots to a retail post office for pick-up with no restrictions on when customers can pick up the item. Customers will receive a Delivery Notice Card in their mail letting them know which post office is holding their item for pickup.

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