Calgary 
WestJet is scrapping a recently introduced economy-seat configuration that added an extra row on some aircraft, a move that reduced legroom for passengers.
WESTJET, an Alberta Partnership
The airline said it will return to its previous standard seat pitch on a limited portion of its fleet where seating had been densified. That change will be made by removing one row of seats from those planes. The decision follows a review of operational data and feedback from customers and employees.
WestJet paused further reconfiguration work in December and had planned to complete its assessment by mid-February. The review was accelerated to respond to concerns and provide clarity sooner.
Chief executive officer Alexis von Hoensbroech said the airline tested seat pitches commonly used by carriers worldwide as part of efforts to keep fares affordable. He added that while trying new products is part of the company’s approach, it is equally important to move quickly when changes do not meet guest expectations.
The airline emphasized that interior changes follow strict safety and engineering processes. Once an engineering certificate is issued, WestJet can begin converting its 180-seat aircraft back to 174-seat layouts. Timelines for completing that work have not yet been set. Other elements of the new cabin design are still under review, while broader investments, such as refreshed interiors, updated amenities, and modernized designs, will continue.
The announcement comes as public attention has focused on passenger comfort. Last December, Amanda Schmidt and her father flew on WestJet from Edmonton to Toronto using ultra-basic economy tickets. Their non-reclining seats and tight spacing were later highlighted in a viral video, adding to the discussion around legroom on Canadian flights.
WestJet said it will apply what it has learned while remaining cost-disciplined and focused on guest needs.
