Charlottetown 
Canada today launched the 9-8-8: Suicide Crisis Helpline, a new, national three-digit number dedicated to suicide prevention and emotional distress support.
This helpline, available by both phone and text in English and French, operates 24/7, offering accessible help across Canada.
The initiative is funded by the Government of Canada with a $156 million grant over three years, allocated to the Centre for Addiction and Mental Health (CAMH) for its implementation and operation.
The 9-8-8 helpline addresses the critical public health issue of suicide, which affects individuals of diverse ages and backgrounds. The service is staffed by experienced responders, trained to offer non-judgmental support and aid in exploring safety measures for those in crisis. These responders have been prepared through a network of partnerships spanning various sectors, including local organizations like Distress Centres of Greater Toronto, Gerstein Crisis Centre, and the Canadian Mental Health Association Edmonton, as well as national partners such as Kids Help Phone and Hope for Wellness. These partners provide specialized services, particularly for youth and Indigenous communities.
The operational model of 9-8-8 is structured to connect callers or texters to the nearest responder based on their area code. In scenarios where a local responder is unavailable, the communication is redirected to other partners or a national hub, ensuring consistent support availability. The helpline’s services are culturally appropriate and trauma-informed, with responders skilled in suicide risk assessment, active listening, and assisting with coping strategies and safety plans.
Additional support options are available for First Nations, Inuit, Métis, and youth under 18, depending on the caller’s location. The service also incorporates privacy measures, with calls potentially being recorded and text conversation transcripts saved for quality assurance and training purposes. Information regarding the 9-8-8 Terms and Conditions is provided online for both callers and texters.
What Happens When You Call or Text 9-8-8
- Whether calling or texting, you will get confirmation that you have reached 9-8-8.
- You will be asked to select if you would like support in English or French.
- Depending on where you live, when you call, additional options may be available to you:
- You will be asked to select if you would like specialized support for First Nations, Inuit and Métis.
- You will be asked if you are under 18 to receive specialized youth support.
- You will also receive a privacy statement:
- If you call: you will be informed that the call may be monitored and recorded for quality and training purposes, and provided information on how you can access 9-8-8 Terms and Conditions online.
- If you text: you will be informed that a transcript of the text conversation may be saved, and be provided a link to access 9-8-8 Terms and Conditions online.
- You will receive a message that you are being routed to a responder.
- A trained responder will answer your call or text.
